Delete account and data
How to delete a Zusio account and what happens to data and subscriptions.
Delete in the app
Open Profile → Settings → Delete account, read the consequences, type DELETE in English or LÖSCHEN in German, and confirm. Deletion is available without Zusio+ and during incomplete registration.
What is removed
The deletion pipeline disables push delivery, removes owned profile and account data, hosted meetups and associated chats, deletes stored media through the Storage API, removes the RevenueCat customer record, revokes a stored Sign in with Apple refresh token where available, and finally deletes the authentication account. Hosted meetups may contain contributions by other participants, which are also removed with the meetup.
Subscriptions
Account deletion does not cancel an Apple subscription. If needed, first open https://apps.apple.com/account/subscriptions. You may still proceed with account deletion immediately.
Retention and backups
Minimal legal, contract, security or moderation evidence may be retained only for the stated periods or an active legal hold. Rolling backups remain for up to 30 days, are unavailable for ordinary use and receive the deletion again if restored. Recipient copies outside Zusio’s control may remain.
Deletion without app access
Email support@zusio.app from an address that can reasonably be linked to the account. Do not send passwords, one-time codes or unnecessary identity documents. Request an export before deletion if you need a copy, because deletion is irreversible.
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