Support and security contact
How to reach Zusio for help, privacy, safety, authorities and security reports.
Contact
Support, privacy, safety and authority contact: support@zusio.app. The mailbox is checked at least once on Austrian business days, excluding public holidays. Paul coordinates support and privacy; Leon coordinates security and moderation. They deputise for each other. No telephone or guaranteed 24/7 response is available.
Useful information
State the feature, approximate time, device/app version, reference number and a factual description. Do not send passwords, one-time codes, full payment details or unrelated third-party data.
Privacy requests
Signed-in users can submit a verified request in the app. Email is available if app access is unavailable. We may request proportionate verification. The usual GDPR response period is one month and may be extended only under the legal conditions.
Security reports
Describe a suspected vulnerability without accessing unnecessary data, disrupting the service or publishing an exploit. Immediate danger belongs with local emergency services. Acknowledgement and remediation timing depend on severity and available information.
DSA and authorities
Use https://zusio.app/en/report for an external content notice or complaint. Authorities should include legal authority, scope, deadline and a secure reply method. German and English are supported contact languages.
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